Gift Exchange

Please find the order number printed on the label included with your shipment.

Please enter the gift recipient's zip code as it appeared on the shipping label.

Please enter the gift recipient's full name as it appeared on the shipping label.

Please enter the email address at which you'd like to receive your return shipping label and merchandise credit.

Not a Gift?

How it Works

Receive a Gift!

You got the gift of littleBits, but there's something else you had your eye on...

Instantly Exchange

We instantly issue you a gift card you can use to buy something new.

Mail Back Original

Use the supplied return shipping label to send your exchange back to the store.

Common Questions

How do I request a gift exchange?

The gift recipient is asked to verify the order number and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return. You are then given a voucher with the total eligible repurchase amount and asked to shop for something new on our website.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the you tell them yourself.

What if I decide to spend more than the voucher amount?

If you decide to purchase something that costs more than your voucher, you can pay for the reset using a credit card or PayPal.

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange code that's easily copied to your clip-board. A link takes you to shop again immediately in the store, where you load up your cart and use the code at checkout as you would any voucher code.

How much time do I get to return the items?

Please send your return within 2 weeks of receiving your shipping label.

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